Transforming a brittle reference library into a trusted, task-first utility that drove adoption, achieving a 78% onboarding completion rate and contributing to a 30% increase in brand engagement.
CONTEXT
Brand Hub, serves over 25K DAU, ensuring brand consistency at scale
As one of Australia’s largest retail and consumer goods organisations, Woolworths Group manages a broad portfolio of brands spanning food, everyday needs and services. Supporting 25K annual users, the Brand Hub is a critical platform for ensuring brand consistency, clarity and trust at scale.
PROBLEM
Trust in the platform was at an all time low
Brand Hub was the intended single source of truth, but in practice users didn’t trust it, couldn’t find what they needed quickly, and often bypassed it - increasing friction, rework and external handovers.
INSIGHT
Brand compliance isn’t about rule-checking. It’s about data and guidance that enable confident decisions.
Users seek inspiration and data-driven proof to validate their decisions against brand standards. When examples aren’t easily accessible, confidence drops, delivery slows, and consistency breaks.
SOLUTION
A trusted brand utility for creative confidence and compliance
A single source of truth that helps teams make confident, compliant decisions, with AI-guided support reducing rework and support tickets by ~28%.
