UNSW Student Experience
UNSW STUDENT EXPERIENCE
A student experience that builds confidence and offers reassurance at every step. An offering that taps into a 50 million market, while cutting a year of internal resourcing and paperwork through human-centred design.
Context
A shift into applied programs is forcing UNSW College to rethink how to attract a new student market
UNSW College is expanding into applied, career-focused programs - entering a more competitive, student-led market with higher expectations and lower tolerance for friction.
PROBLEM
Students now expect fast, clear, and human support - but legacy systems and processes can’t keep up
As funding tightens and competition intensifies, support teams are stretched across disconnected tools, limited automation, and poor visibility. When students need help most, responses come too late.
Insight
Industry relevance
Holistic support starts with early understanding
Students often face confidence gaps, competing responsibilities, and uncertainty about adapting to study. When providers take time early to understand individual circumstances through personalised contact, it eases the transition and builds trust from the outset.
SOLUTION
Step into your future with skills preview
Data-driven nudges for personalised support
Waypoint is a student support app that builds resilience, connecting students to help at every step of their journey.
Waypoint captures students’ support preferences during onboarding and utilises system analytics to send timely, personalised nudges that connect students to support. A human layer sits over the experience, content is authored by staff profiles, ensures students feel genuinely supported.
